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The AI Advantage: How senior leaders can drive success with chatbots & AI


July 17, 2023

“As more and more artificial intelligence is entering into the world, more and more emotional intelligence must enter into leadership.” – Amit Ray, AI Scientist and Author


We’re certain that if you’re reading this, you’ll already be aware of at least some AI tools that have been making waves in recent months. However, just in case your New Year’s resolution this year was to stop watching the News:

In the early stages of 2023, the integration of chatbots and artificial intelligence (AI) has emerged as a game-changer for senior leaders and managers.

As industries across the board embrace AI as a transformative tool, it becomes crucial for executives to harness its potential strategically, but also carefully.

We understand the importance of staying ahead of the curve, and with this blog we will explore how artificial intelligence can be used to streamline processes, plan out projects and make managing your team a little bit easier.



Recently, during our visit to the ExCel Learning Technologies Exhibition, we witnessed first-hand the pervasive influence of AI in every sector.

Although it’s raised a lot of questions and challenges for the education sector, it was evident that leadership teams who grasp the power of AI, have the potential to save large chunks of time and resource.

In this article, we delve into the fascinating world of chatbots and AI, where innovation and human ingenuity converge to reshape how teams can operate from the top down. Join us as we unveil the possibilities that lie within this extraordinary technology and explore how AI, when used correctly, can become an invaluable asset for senior leaders.



How can managers use AI to improve team performance?

The best managers and team leaders are constantly looking for ways to innovate and improve their team’s productivity, and as you’ve reached this far, we know you’re one of them.

Even with the dawn of practical AI tools, there is no substitute for developing effective communication techniques and management skills. However, there are numerous ways in which AI and Chatbots can help senior personnel to manage and engage with their wider team.

  • Create a culture of embracing technological advancements: By promoting an environment where innovation is encouraged and new technologies are embraced, managers can create a mindset of continuous improvement throughout their team.
  • Real-time Insights: AI can provide managers with real-time insights and analytics, enabling data-driven decision-making. By leveraging AI-powered analytics tools, managers can gather valuable information about team performance and project progress.
  • Streamlining of communication: As we’ve said many times before, effective communication is crucial for team success. AI-powered communication tools can automate routine tasks, such as scheduling meetings and sending reminders, freeing up time for managers and team members to focus on core tasks. AI language translation tools can also bridge communication gaps among diverse teams, promoting collaboration and understanding.


The software company Freshworks were early adopters of ChatGPT, rolling it out across the business and educating their teams on how to use it effectively. This has led to them reducing their build time in development by up to 90%.


5 ways you can start using ChatGPT today as a senior leader…

We’ve covered the wide range of benefits for team management and productivity, but let’s also explore specific use cases for the powerful (and free) AI tool that is sweeping the globe: ChatGPT.

This powerful text-based language model can be leveraged by senior leaders for various applications such as:

  1. Analysing Data & Generating Reports: By feeding data into the model, managers can extract meaningful patterns, identify trends, and gain valuable insights that inform strategic decision-making. This enables senior personnel to make data-driven choices and optimise business processes.
  2. Content Creation: Chat GPT can be a valuable tool for content creation, helping senior leaders develop engaging and informative materials. Whether it’s drafting reports, crafting presentations, or writing proposals, AI tools can generate high-quality content based on specific guidelines and inputs. This streamlines the content creation process, saves time, and ensures consistency and accuracy in messaging.
  3. Communicating Complex Concepts: AI tools excel in communicating complex concepts in a simplified manner. Senior leaders can leverage this capability to effectively convey intricate ideas, strategies, and technical information to team members, stakeholders, and clients. By breaking down complex concepts into digestible explanations, leaders can enhance understanding, alignment, and collaboration among team members.See an example here of how Finance Directors can use ChatGPT to communicate their data and findings, without the use of jargon.
  4. Assist With Professional Coaching: Chat GPT can serve as a valuable resource whilst you’re working with a professional coach or mentor. Senior leaders can utilize AI tools to practice role-play scenarios, receive feedback on written communication, and even ask the user thought provoking questions to prompt critical thinking.Try typing this prompt into ChatGPT – “I am a [Insert Job Title]. act as my professional development assistant and ask me thought-provoking questions to help me build critical thinking and self-awareness.”
  5. Processing Meeting Notes: AI tools can streamline the processing of meeting notes and minutes, making it easier for senior leaders to extract and organize key information. By inputting your notes or the meeting transcript, Chat GPT can generate a concise and accurate meeting summary, including an actions list. This improves information retrieval and enables leaders to focus more on active participation and decision-making during meetings.Watch this great video explaining how to use ChatGPT with Microsoft Teams to summarise meeting minutes into actionable notes.

These are just some of the ways in which senior leaders are finding useful applications for AI tools.

Software and app development company Kitely Tech recently wrote this interesting piece on rolling out ChatGPT within a business. This provides an actionable framework for making sure AI tools are being used safely and effectively by your team.



What are some of the potential challenges when team leaders decide to implement AI?

While AI offers immense potential for enhancing team management and driving productivity, it’s essential to acknowledge and address the challenges that come with its implementation in professional environments.

As senior leaders embrace AI as a powerful tool, they must navigate these challenges and ensure responsible and ethical usage.

  • Ethical Considerations: AI raises ethical questions regarding privacy, bias, and decision-making. It’s crucial for senior leaders to establish ethical guidelines and ensure that AI systems are designed and deployed in a manner that upholds fairness, transparency, and accountability.
  • Data Privacy Concerns: AI relies on vast amounts of data, which can raise concerns about data privacy and security. Leaders must prioritise data protection, comply with relevant regulations, and implement robust cybersecurity measures to safeguard sensitive information.
  • Responsible AI Usage: Senior leaders must use AI responsibly, considering its limitations and potential risks. It’s important to avoid overreliance on AI systems and strike a balance between human judgment and AI assistance.
  • Skill Development and Adaptation: The integration of AI may require upskilling and reskilling efforts within the workforce. Leaders must invest in training and provide resources to ensure employees can effectively leverage AI tools and adapt to changing job requirements.
  • Change Management: Introducing AI can bring organisational changes and cultural shifts. Leaders must navigate change management processes, communicate effectively, and address potential resistance or concerns among team members.

By proactively considering these challenges and addressing them, senior leaders can ensure the successful and ethical integration of AI in their professional settings.

It requires a holistic approach that combines technological understanding, ethical decision-making, and a people-centric mindset.



At Change Formation, our tailored people development programs and strategic consultation services are designed to empower senior leaders with the knowledge and skills they need to navigate a future with AI successfully.

We are committed to supporting organisations in leveraging AI as a transformative force, helping them drive success and achieve their strategic objectives.

As AI continues to evolve and shape the way we work, it is crucial for senior leaders to embrace the possibilities it offers while also approaching it with caution and responsibility. By staying informed, fostering a culture of innovation, and ensuring they have the key professional skills, leaders can create a thriving ecosystem that combines the best of human and artificial intelligence.

Take a look at our course catalogue here, and discover the skills you need to lead your team into a harmonious future of working with AI.

Alternatively, use our expertise to future-proof your skillset by contacting us today on 01444 702 701 or email to find out more.

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